We hope you will be delighted with your product purchased online at Conway.tv however we understand that sometimes you may wish to return your product. Please find below details of our returns policy
- You may return your product within 14 days by logging onto your account and selecting the returns option shown next to your order.
- Upon receipt of your request we will contact you with details of how to return your product.
- Upon receipt of returned products all items must be unused & in good condition. If products are not unused & in good condition, we reserve the right to withhold all or part of the refund payment. This does not affect your statutory rights.
- Upon receipt of the product we will check the content to ensure all parts have been returned and if so, we will authorise a credit to the account used to make the purchase. We aim to credit your account within 10 days of the product return.
- Where a part is missing we will contact you and advise of the charge for any missing element. We will then credit your account minus the charge.
- You may return the missing part however the cost of postage will be at your expense.
- If the product has been misused or not assembled in accordance with the operating guide we reserve the right to withhold all or part of the refund payment. This does not affect your statutory rights.
- Product guarantee cover is enabled according to respective manufacturers' specifications.